Terms and Conditions Definitions
a) ‘Customer’ refers to person, company or firm or any person authorised or employed by said company or persons who enters into this agreement on behalf of the Customer.
b) ‘Equipment’ means the goods specified on the Hire Quotation and Booking Agreement.
c) ‘Supplier’ means Pinfix Brisbane, its employees and agents.
Booking Agreement
The customer acknowledges that the Equipment is NOT covered by Pinfix Brisbane’s insurance and that additional charges MAY be incurred for damaged equipment. Equipment not returned will be regarded as stolen.
Final Details
Equipment, numbers and final details must be finalised 1 month prior to commencement of rental period. No changes may be made after this date. If required additional equipment may be hired if available and invoiced separately for payment. Please check your final proposal carefully to ensure that your requirements are correct.
Cancellation Fee
If Supplier is unable to supply equipment quoted for any reason, a suitable replacement will be provided instead. In the unlikely case of a suitable replacement not being available a refund will be issued.
Use of Equipment
The Customer acknowledges that they have received adequate instruction on the correct use of the equipment which includes demonstration or verbal or written instruction. Equipment must be used for purpose intended. The Customer accepts full responsibility for the care and use of the Equipment during the period of hire. The Customer is responsible for the provision of adequate security 24 hours a day to prevent theft and and/or damage to the Equipment from arrival on site to its return.
Faulty or Missing Equipment
The Customer MAY be responsible for any loss or damage to the Equipment during the period of hire, except loss or damages are results of reasonable wear and tear or inherent defects with the Equipment. In the event of breakdown of, faulty or missing equipment the Customer must Pinfix Brisbane via text message. Where such a claim is admitted Pinfix Brisbane must be given the opportunity to inspect the equipment. Pinfix Brisbane will endeavor to either repair or replace equipment. If this process is not followed, faulty or missing equipment claims admitted post-event may not receive full refund. The Customer shall not attempt to repair, replace, substitute or alter the Equipment without Pinfix Brisbanes prior consent. If Equipment is found to be faulty due to Customer misuse, the Customer may be liable for repair costs.
Delivery of Equipment
When Pinfix Brisbane is delivering Equipment, the time of delivery and collection of equipment will be agreed upon prior to commencement of hire. Where possible, the Customer shall be on site when Pinfix Brisbane delivers and collects the hired Equipment. If Customer is not on site specified at time of delivery or collection, Pinfix Brisbane shall unload or load Equipment in your absence. Our assessment of quantities and condition of hired equipment delivered or collected by Pinfix Brisbane in customer’s absence shall bind customer. Where possible, the customer will provide vehicle and trolley access so as to facilitate the loading and unloading for all hired goods. The Customer must advise of any unusual delivery conditions, ie. dangerous dogs, steep driveways, lots of stairs, etc. If we are not advised of these conditions in advance and are unable on the day to deliver the items due to physical circumstances, there will be no refund or credit of items.
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